Policies

Privacy Policy

This policy explains what information SolXgenix Supply collects when you use solxgenixsupply.com, how we use it, and the choices you have. Questions can go to info@solxgenixsupply.com.

Last updated: July 2026.

Information we collect

We collect information you provide directly and a limited amount of technical information collected automatically when you visit the site.

Information you give us

When you place an order, create an account, or contact us, we collect the details you enter — typically your name, email address, phone number, billing and shipping addresses, and the contents of your order or message. If you email us at info@solxgenixsupply.com, we receive whatever information you include in that message.

Payment information

Card payments are processed through our payment provider, Authorize.net. Your full card number is entered securely and tokenized in your browser at checkout — it is transmitted directly to the payment processor and is not stored on our website’s servers. We retain only non-sensitive transaction details such as the transaction ID, the card type, and the last four digits, which we use to identify and manage your order.

Information collected automatically

Like most websites, our hosting and site software automatically log standard technical data — such as your IP address, browser type, and the pages you view — to keep the site secure and running reliably. Our site also uses caching technology to load pages faster. Cookies may be used to keep your shopping cart and account session working while you browse.

How we use your information

We use the information we collect to process and fulfill your orders, arrange shipping and returns, respond to your enquiries, manage your account, prevent fraud, and meet our legal and tax obligations. If you contact us for bulk or wholesale pricing, we use the details you send to prepare a quote. We do not sell your personal information.

When we share information

We share personal information only with the service providers needed to run our business and complete your order, including our payment processor (Authorize.net), our web host, and the shipping carriers who deliver your order. We may also disclose information where required by law, or to protect our rights, safety, or property. We do not share your information with third parties for their own marketing.

How long we keep it

We retain order and account records for as long as your account is active and for the period required to meet our legal, accounting, and tax obligations. You may request deletion of your account information at any time, subject to records we are required to keep.

Your choices & rights

You can review and update your account details at any time by logging into your account. You can ask us to access, correct, or delete the personal information we hold about you by emailing info@solxgenixsupply.com. Depending on where you live, you may have additional rights over your personal data under applicable privacy laws, and we will honor those rights where they apply.

Data security

Our site runs over an encrypted HTTPS connection, and card data is tokenized so that sensitive payment details do not reach our servers. While no method of transmission or storage is completely secure, we take reasonable measures to protect the information we hold.

Children’s privacy

Our site sells professional and laboratory supplies and is intended for business and adult use. It is not directed to children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “last updated” date above. Significant changes will be reflected on this page.